IT Service Desk Analyst I
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Summary
First-line IT Service Desk Analyst supporting employees by phone, email, remote, and in person: resolving Level 1 hardware, software, Microsoft 365, and account/device issues, documenting tickets in an ITSM system, and escalating advanced problems. Core stack includes Windows 11, Microsoft 365, Active Directory, Entra ID, and Intune.
Daystar is seeking an IT Service Desk Analyst I professional with a servant’s heart to join our Information Technology team. This individual serves as a primary point of contact for employee technical support, responsible for resolving common Level 1 issues, maintaining accurate ticket documentation, supporting user accounts and devices, and escalating more advanced issues to the appropriate IT team. Must be a Christian committed to the Gospel of Jesus Christ. Duties & Responsibilities The idea…