IT Service Desk Analyst
Summary
IT Service Desk Analyst providing 1st line support, troubleshooting desktop hardware/software, managing user accounts, and prioritising incidents for a resourcing agency.
Salary: £? - ? per year Requirements: Previous experience working within an IT Service Desk or 1st Line Support role Strong customer service and communication skills Experience troubleshooting desktop hardware, software and applications Knowledge of user account and access administration Comfortable using remote support and administration tools Ability to prioritise incidents based on severity and business impact Strong attention to detail when logging and documenting issues Ability to work eff…