IT Service Desk Analyst
Salary: £26,000 - 30,000 per year
Requirements:- Strong customer service skills with excellent communication.
- Experience with Windows Server, Active Directory, MS Office, D365, and remote support tools.
- ITIL Foundation qualification or equivalent experience.
- Ability to work in a fast-paced, agile environment.
- We are looking for someone who is organised, able to work under pressure, and a strong team player.
- Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
- Log and track IT issues, ensuring colleagues receive timely updates.
- Troubleshoot and resolve technical problems efficiently across various systems.
- Collaborate with 3rd line support and external suppliers when needed.
- Assist with onboarding new starters and managing system access.
- Ensure IT security and confidentiality are upheld at all times.
- Active Directory
- Support
- ITIL
- Security
- Windows
More:
We are Key Group, a market-leading financial services company and one of the UKs leading later-life lending specialists. We have been helping people unlock a better retirement since 1998 by providing expert advice and innovative solutions. Our people are at the heart of what we do, and we foster a collaborative, supportive, and innovative culture where you can develop your skills and grow your career. We offer benefits including 23 days holiday plus bank holidays, an additional holiday purchase scheme, a Well-being Day, a Charity Day, a Tier 1 pension, Simply Health, and life assurance.
last updated 33 week of 2026