IT Service Desk Analyst
Salary: ₱20,000 – ₱25,000 per month
About the role
The IT Assistant shall be responsible for managing, maintaining, securing, and supporting all information technology operations including full responsibility during the transition from manual operations to an automated Core Banking System (CBS) environment. The role covers infrastructure, cybersecurity, system implementation, vendor coordination, data migration, user support, regulatory reporting support, and business continuity alignment in accordance with BSP regulations, including MORB, Circular 808, Circular 982, Circular 1122, and related IT risk management issuances. This is a hands-on technical role with operational accountability.
Key responsibilities
Maintain and monitor all bank IT assets, including servers (on-premise or cloud), workstations and laptops, network devices such as routers, firewalls, and switches, internet connectivity, and CCTV and security systems if integrated with the IT network
Ensure system uptime and reliability
Implement user access controls and enforce password policies
Maintain hardware inventory and asset registry
Install, configure, and update operating systems and applications
Ensure licensed software compliance
Coordinate with the CBS vendor during transition from manual to automated operations
Assist in data extraction, cleansing, validation, Chart of Accounts mapping, and General Ledger (GL) integration testing
Support parallel-run operations by comparing manual and system-generated records
Document data migration procedures, User Acceptance Testing (UAT) results, and system issues and resolution logs
Implement basic cybersecurity controls, including antivirus and endpoint protection, firewall management, and email security controls
Ensure regular data backups, including daily backup verification and offsite or cloud backup replication
Maintain backup logs and restoration test documentation
Monitor unauthorized access attempts
Assist the Compliance Officer in IT Risk Assessment and RCSA
Maintain an incident report log for system breaches or disruptions
Assist in the preparation and maintenance of IT-related BSP compliance documentation, including IT Risk Management documentation, IT Disaster Recovery Plan (ITDRP), Business Continuity Plan (BCP) – IT section, and system change management documentation
Support regulatory data extraction for FRP reports, CAR reports, and loan classification reports
Ensure data integrity between the CBS and General Ledger (GL)
Provide first-level technical support to tellers, accounting staff, and branch managers
Train staff on CBS usage, password security, and proper data encoding practices
Maintain a Helpdesk log documenting technical issues and resolutions
Maintain the IT Disaster Recovery Plan and conduct periodic backup restoration tests
Ensure an alternate internet connectivity plan is available and coordinate during emergency system recovery
About you
Bachelor's Degree in Information Technology, Computer Science, or a related field
At least 2–3 years of experience in network administration, system support, or banking system exposure
Knowledge of Core Banking Systems, basic database management, cybersecurity controls, and backup and recovery systems
Strong documentation skills
High integrity, particularly due to access to sensitive financial data
Strong problem-solving ability
Ability to work independently
Risk-awareness mindset
Attention to detail, particularly during the migration phase