IT Service Desk Analyst

Service Desk Analyst Department: ITLocation: Rushmere We’re looking for a customer-focused Service Desk Analyst to join our 24/7 European IT Service Desk, providing first-class technical support across Pilgrim’s Europe. What You’ll Do Provide IT support for incidents and service requests via phone, email and self-service channels Manage and prioritise tickets to meet agreed service levels Resolve issues at first point of contact wherever possible Maintain accurate ticket updat…