IT Service Desk Analyst
Summary
Supports 20,000 users on the SCOTS platform by troubleshooting ICT issues and advising project teams on technical matters.
As an IT Service Desk Analyst, you will be part of a team providing 1st Line ICT Support to around 20,000 customers on the SCOTS platform. In this role, you will be responsible for ensuring support for existing and emerging information and communications technology (ICT) services, including providing technical advice to project teams.