IT Service Desk Analyst (Video Management system)
Salary: $2,400 – $2,800 per month
About the role
Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality. Maintain critical systems to ensure service uptime and meet operational performance targets. Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs.
Key responsibilities
Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
Maintain critical systems to ensure service uptime and meet operational performance targets
Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
Perform all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules
Identify, report and address work discrepancies, defects and inconsistencies
Generate and submit daily maintenance reports
Perform basic system and network troubleshooting
About you
Diploma/Nitec graduates in Information Technology (IT) or related qualifications
Able to work in a 12-hour rotating shift work schedule, on a 4 days work week only
Good documentation, communications and presentations skills
Experience in Microsoft Office productivity software
Basic Knowledge on Window servers and Milestone VMS system troubleshooting
Basic Knowledge on Local Area Networking, switch configuration and VLANs
Must be able to clear the Security clearance
PERSOL Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
EA Registration No. R23112260 (MayThin Kyu)
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