IT Service Desk Associate (JAPANESE SPEAKER)
Summary
Provides first-level IT support for a global team, handling incidents and requests via phone, email, or chat, with a focus on Microsoft Office and Outlook, and requires fluent Japanese.
- First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
- Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
- Use knowledge base in daily business
- Frequently communicates with team management about new solutions and open points
- Support the ITSD Global Team in developing new ways of working
- Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
- Excellent knowledge (oral and written) Japanese language (at least B2-C1 level)
- General IT Knowledge with focus on workplace IT
- Ability of cross-functional thinking and quick problem solving skills
- Excellent communicator and team player
- Customer service and solutions-oriented person, conveying genuine willingness to help
- Ability to work under pressure
- High degree of self-motivation and learning potential
- Amenable to work on day shift; weekends off and working onsite
- Can start asap
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.