IT Service Desk Engineer

The Role We're looking for an IT Service Desk Engineer to join our Service Delivery team. This is not just a ticket-logging role - you'll be a visible, trusted partner to the business, providing hands-on 1st and 2nd line support across our head office, retail stores, distribution centre, and contact centre. You'll combine technical expertise with outstanding customer service, taking ownership of issues through to resolution and continually improving the end-user experience. What You Will Be Doi…