IT Service Desk Intern
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Summary
A paid IT Service Desk internship (starting part-time in January 2027, moving to full-time in summer) on Granger Construction's internal IT team in Lansing. Day to day: first-level support, ticket handling in the ITSM platform, password resets, workstation imaging and deployments, and Microsoft 365 support, following ITIL practices.
Are you passionate about technology and helping others solve problems? Do you enjoy troubleshooting, learning new systems, and finding ways to make technology work better for people? If you're excited about gaining hands-on IT experience while supporting the teams that help build projects across your community, you'll fit right in. This internship provides the opportunity to transition from a part-time role into a full-time position.
A little about Granger:
Founded in 1959, Granger Construction Company is a leader in the construction industry, committed to exceeding client expectations through innovation and collaboration. We foster a diverse and engaging work environment that empowers employees and celebrates their unique talents. Guided by our core values—trust, honesty, fairness, integrity, compassion, and teamwork—Granger is dedicated to building not just structures, but lasting relationships.
The Internship Experience:
At Granger, we don’t just provide internships; we offer a taste of what it’s like to be a full-time employee. You’ll be part of a program that’s intentionally designed to give you a realistic experience, where you’ll engage in meaningful work and take on responsibilities that matter. Throughout the summer, you’ll have the chance to network and team-build with your intern cohort, participate in volunteer service opportunities, and contribute to projects that make a real impact.
The Role:
As an IT Service Desk Intern, you will:
- Provide first-level support for employee technology issues and service requests.
- Create, update, categorize, and route tickets within the ITSM platform.
- Assist with password resets, account unlocks, and basic access requests.
- Support laptop, desktop, mobile device, and peripheral deployments.
- Perform workstation setup, imaging, and equipment preparation for new hires.
- Assist with hardware inventory tracking and asset management activities.
- Document common issues and contribute to knowledge base articles.
- Monitor ticket queues and ensure requests are properly assigned and updated.
- Provide courteous, professional customer service through phone, email, Teams, and walk-up support.
- Escalate complex issues to senior Service Desk staff or specialized IT teams.
- Assist with Microsoft 365 support, including Outlook, Teams, OneDrive, and Office applications.
- Support technology rollouts, upgrades, and testing activities.
- Participate in continual service improvement initiatives and process documentation.
- Learn and apply ITIL principles related to Incident Management and Request Fulfillment.
- Assist with reporting and analysis of Service Desk metrics and ticket trends.
- Maintain confidentiality and adhere to company cybersecurity and data protection standards.
- Shadow senior analysts to develop troubleshooting and customer service skills.
- Support office and jobsite technology needs as assigned
Qualifications:
- Pursuing a bachelor's degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, Computer Information Systems, or a related field.
- Strong interest in information technology, technical support, and customer service.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong organizational and time management skills.
- Proactive problem-solving abilities and a willingness to learn.
- Ability to work independently while collaborating effectively as part of a team.
- Strong attention to detail and commitment to providing exceptional customer support.
- Comfort learning new technologies, software applications, and business systems.
What Really Makes You Stand Out:
- Familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
- Experience with ticketing systems, help desk platforms, or customer support environments.
- Understanding of computer hardware, operating systems, and basic networking concepts.
- Knowledge of ITIL principles or an interest in IT service management practices.
- Experience supporting computers, mobile devices, or other technology equipment.
- Analytical mindset with a passion for troubleshooting and continuous improvement.
- High emotional intelligence and the ability to build rapport with individuals across all levels of the organization.
What We Offer You:
- Autonomy: We empower our interns to make informed decisions and contribute to the success of their projects.
- Career Development: We invest in your growth, providing tools and resources to help you achieve your professional goals.
- Challenging Work: You’ll be involved in diverse projects that keep you engaged and continuously learning.
Join us at Granger Construction, where your internship is not just a stepping stone but a foundation for a successful career in construction.
This is a paid position that begins in January 2027 as a part-time role before transitioning to full-time at the start of the summer.