IT Service Desk Level 2 or 3
About the role
AfterDark Technology is seeking an experienced IT Service Desk Level 2 or 3 professional to join our growing team in our Bowen Hills, QLD office. In this full-time role, you will be providing high-level IT support and incident resolution to our internal and external customers.
What you'll be doing
Provide comprehensive technical support and troubleshooting for hardware, software and network issues
Resolve complex escalated issues from Level 1/2
Document and maintain detailed records of all support activities
Identify and implement process improvements to enhance service delivery
Assist with the development and delivery of IT service desk training
Collaborate with cross-functional teams to ensure a seamless customer experience
What we're looking for
Minimum 3-5 years' experience in an IT service desk or helpdesk role
Strong technical skills and ability to troubleshoot complex issues
Excellent communication and customer service skills
Proven ability to prioritise and multitask in a fast-paced environment
Experience in incident management and service level agreement (SLA) monitoring
Knowledge of ITIL frameworks and best practices
Relevant IT certifications or qualifications (e.g. Degree, Microsoft, CompTIA A+, Network+, ITIL)
What we offer
At AfterDark Technology, we are committed to supporting our employees' professional and personal growth. We offer a range of competitive benefits, including:
Generous salary packaging and performance-based bonuses
Flexible work arrangements and opportunities for remote work
Comprehensive training and development programs
Wellbeing initiatives and social activities
Discounted products and services
About us
AfterDark Technology is a leading provider of innovative IT solutions and services. We pride ourselves on our customer-centric approach and our commitment to delivering exceptional outcomes for our clients. With a team of highly skilled professionals and a strong focus on innovation, we are well-positioned to support the evolving technology needs of businesses across Australia.
Apply now to join our dynamic team!