IT Service Desk Manager w/TS Clearance

Responsibilities & Qualifications We are seeking a IT Service Desk Managerfor a DOS contract. The IT Service Desk Manager manages daily operations of the IT Service Center (ITSC), including Tier 0-4 support, implementation of swarming models, and customer service excellence. Oversees service desk staff, metrics, and continuous improvement initiatives. . REQUIRED QUALIFICATIONS Experience 5 years of experience managing IT service desk operations Experience with service desk tools and performan…