IT Service Desk Officer
Salary: $15,000 – $17,000 per month
Key responsibilities
Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs
Ensure prompt response and communication to users
Track and report the status of all critical incidents to management
Develop, review and update the IT SOPs, policies and procedures
Coordinate and provide support to IAM users access management
Support the projects of MS patches/releases management, desktops support and PC & printer installations
About you
Holder of Higher Diploma or above in IT related discipline
1 year of work experience in services desk or technical support to handle IT incidents and queries from end-users
Good knowledge of MS Office 365 products
Full awareness of the IT incidents management workflow and delivery of service desk services
Knowledge of tier 1 to 2 IT support in the services desk environment