IT Service desk

Job Title: IT Service Desk Specialist Company Overview: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide a wide range of services to help businesses improve their customer service and overall customer experience. Our team is dedicated to delivering exceptional service and support to our clients, and we are looking for a skilled IT Service Desk Specialist to join our team. Position Overview: As an IT Service Desk Specialist, you will be responsible for providing technical support and assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to troubleshoot and resolve their problems. This is a full-time position based in 6th of October City, Egypt. Key Responsibilities: - Act as the first point of contact for all IT-related issues and requests from clients - Provide technical support and assistance to clients through phone, email, or chat - Troubleshoot and resolve hardware, software, and network issues - Escalate complex issues to the appropriate teams for resolution - Document all support activities and resolutions in our ticketing system - Ensure timely and effective communication with clients regarding the status of their issues - Collaborate with other team members to continuously improve our IT service desk processes and procedures - Stay updated on the latest IT trends and technologies to provide the best support to our clients - Provide training and guidance to clients on how to use our systems and applications Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 2+ years of experience in a technical support role, preferably in a service desk environment - Strong knowledge of Windows and Mac operating systems, hardware, and software - Experience with troubleshooting network connectivity issues - Familiarity with IT service management tools and ticketing systems - Excellent communication and customer service skills - Ability to work independently and in a team environment - Strong problem-solving and analytical skills - IT certifications (such as CompTIA A+, Network+, or Microsoft Certified Professional) are a plus We Offer: - Competitive salary and benefits package - Opportunities for professional growth and development - A dynamic and collaborative work environment - Exposure to cutting-edge technologies and projects - A chance to be a part of a growing and successful company If you are passionate about providing exceptional IT support and have the skills and experience we are looking for, we would love to hear from you. Apply now to join our team at RayaCX!