IT Service Desk Specialist

Description

We are looking for an IT service desk specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.

Key responsibilities:

• Handle IT incidents through ticketing systems and provide first-line support.
• Troubleshoot hardware, software, and network issues (desktops, laptops, printers).
• Resolve issues within SLA and escalate complex cases when needed.
• Manage user accounts (creation, access, password resets).
• Support onboarding and offboarding processes.
• Install, configure, and maintain devices and IT assets.
• Maintain documentation, reports, and IT records.
• Provide user support, guidance, and basic IT training.
• Promote cybersecurity awareness and best practices.
• Identify recurring issues and suggest improvements.

Requirements

• 2–4 years of experience in IT support / service desk.
• Bachelor’s degree in IT, computer science, or related field.
• Strong troubleshooting skills (hardware, software, network basics).
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice).
• Familiarity with Microsoft 365 and Google Workspace.
• Good communication skills and customer-oriented mindset.