IT Service Desk Support - 12 Month Contract

Medical devices regulated environment opportunity for a period of 12 months initially onsite in Galway. Only 1 years IT experience required!!

• You will be part of a team supporting all IT incidents for the site.
  
• Provide functional knowledge and technical support to the business supporting manufacturing.
  
• Respond to all incidents and requests raised via our ServiceNow ticketing system and the emergency IT Service Desk helpline.
  
• Determine business impact based on the business unit criteria.
  
• You will work closely with global escalation teams, while owning all incidents at a local level.
  
• Work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation.
  
• Create and update knowledge base to improve service to clients including: develop written procedures, tips, reports, and support related material.
  
• Ensure that systems and the information on them are protected in accordance with company Information Protection Policies and Standards, as well as best Information Protection practices.
  
  
  

Requirements

Benefits

• 12 Month evening shift Contract
  
• Evening shift 20% allowance
  
• Hours: Mon - Thur is 16:00 to 23:00, Fri 1pm-7.20pm