IT Service Desk Team Leader
Salary: £31,200 - 37,440 per year
Requirements:- Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
- Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
- Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
- Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
- Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.
- We will oversee and enrich the Service Desk Knowledge Base to strengthen team capability and support self-service solutions for end users.
- Active Directory
- Support
- ITIL
- macOS
- Microsoft 365
- TCP/IP
- Windows
- Office 365
More:
We are offering the opportunity to partner with a renowned global luxury brand in Fareham on a contract of up to 6 months. You will join a highly collaborative, encouraging, and dynamic team environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
last updated 33 week of 2026