IT Service Desk Technician
Summary
Office-based IT service desk technician at Amvia, a managed service provider in Sheffield supporting clients' IT and telecom services. Day to day involves answering support calls, diagnosing issues with root-cause analysis, and handling tickets across Microsoft 365, Windows/Mac, networking, and security tooling.
Salary: £25,000 - 30,000 per year
Requirements:- Proven technical support experience in the IT, MSP, or telecommunications industry
- Strong root-cause analysis skills
- Good spoken English and people skills, with confidence speaking regularly on the phone
- Good reading and writing skills
- Experience using the full Microsoft Office Suite
- Good understanding and working knowledge of TCP/IP, networking, and network topologies
- Good knowledge of Windows and Mac operating systems
- At least 12 months experience working on a single IT service desk
- Good understanding of cybersecurity tools, including email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SPF)
- Good understanding and working knowledge of Microsoft 365 administration, including Entra ID, SharePoint, Teams, Intune, and Exchange
- Relevant experience, technical training, or certifications should be included in your application
- Provide technical support to clients using a range of technologies
- Diagnose technical issues and carry out root-cause analysis
- Communicate with customers and suppliers by phone
- Respond to support tickets raised through the ticketing portal or by email
- Help clients keep their businesses operating by supporting their IT and telecommunications services
- Support
- Microsoft 365
- Network
- Security
- SharePoint
- TCP/IP
- Windows
- Office 365
- Excel
More:
We are Amvia Limited, a managed service provider specialising in connectivity solutions and collaboration tools. Our services include connectivity, VoIP, business mobiles, and Microsoft 365, and we support clients of all sizes with a personal approach. This is an office-based role in Sheffield city centre, with a salary of £25,000–£30,000 per annum. Hours are Monday to Friday, 08:30–17:30, with out-of-hours cover one week in four throughout the year. The role includes 20 days annual leave plus bank holidays. We offer a birthday day off, a choice of gym or health club membership, a modern office, career progression, and a supportive team culture, as well as career development opportunities.
last updated 39 week of 2026