IT Service Desk Technician | Hourly - Stockton, CA

Are you a self-motivated IT professional looking for an opportunity to work independently while being part of a larger, collaborative team? Our company is seeking an IT ServiceDesk Technician to be the primary IT support presence at our Stockton, CA location.

As the on-site IT ServiceDesk Technician, you will be responsible for handling Level 1 and Level 2 IT support requests, troubleshooting technical issues, replacing and configuring computers, and escalating more complex issues to the systems admin team. This position requires strong communication skills, accountability, and the ability to work independently while aligning with the goals of our broader IT team.

Why Join Us?

• Be the go-to IT support for a major location while having the backing of an experienced IT team.

• Gain exposure to a variety of technical challenges and opportunities for skill development.

• Work in a dynamic environment where your contributions make a direct impact.

• Competitive salary, benefits, and opportunities for growth.

IT ServiceDesk Technician Key Responsibilities:

• Provide hands-on IT support for employees.

• Handle Level 1 and Level 2 support requests, including hardware/software troubleshooting, network connectivity issues, and account access problems.

• Manage computer replacements, setups, and configurations for new and existing users.

• Document issues and resolutions in the IT ticketing system, ensuring timely follow-ups and updates.

• Communicate recurring or critical technical issues to the systems admin team for resolution.

• Collaborate with remote IT team members to maintain consistency in IT operations and security standards.

• Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.

IT ServiceDesk Technician Compensation and Benefits:

• Pay Range is $22 to $27 an hour depending on experience

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options

• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth

• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family

• 401(k) with Company Match

• Generous Paid Time Off that begins accruing from Day 1

• Exclusive employee pricing for you and your family on parts, service, and vehicles