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OHM Advisors

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IT Service Desk Technician

Come work for OHM Advisors, the Community Advancement firm.

With the singular mission of Advancing Communities, our diverse 800+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering.

We are a team of experts with individual specialties working together, driven to make a difference through people-focused problem solving, design, and ideas. In everything we do, we put people first. We create places for communities of people that help solve a problem and drive them forward— advancing the whole community today and well into the future.

What You Will Contribute to OHM Advisors

The IT Support Technician is responsible for ensuring continuity of computer system services for computer users by providing the technical expertise and assistance necessary to install computer software, modify/repair hardware, and resolve technical problems. They will also employ and manage additional systems to assist with the deployment of software and hardware to computer users. Other members of the Information Technology team may request their assistance with projects and tasks where appropriate. Additional responsibilities and tasks may be assigned based on technical ability and schedule availability.

Your Responsibilities

End-User Support

  • Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner.
  • Troubleshoot, install, and upgrade end-user software and hardware.
  • Provide one-on-one end-user training on relevant topics and systems on an as-needed basis.
  • Maintain and troubleshoot file sharing systems for use with external users and organizations.
  • Assist with employee onboarding and offboarding within the scope of assigned duties.

Hardware & Software Management

  • Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
  • Coordinate shipping and reclamation of computer hardware to and from remote offices.
  • Maintain proper documentation and storage of deployed and available hardware assets.

Knowledge Management & Miscellaneous

  • Maintain user-focused informational articles covering relevant technology topics.
  • Maintain team-focused documentation on recurrent issues and known solutions.
  • Provide guidance and training to other Information Technology team members when requested or required.
  • Assist with company-wide software rollouts and technology upgrades.
  • Provide on-site support at remote offices and outside of regular working hours as required.

Requirements

  • 1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.
  • Knowledge of computer hardware, software, and mobile devices.
  • Experience with Microsoft Windows 10 / 11 & Microsoft Office 365.
  • Excellent interpersonal communications skills.

Preferred Qualifications

  • Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members.
  • Working knowledge of modern enterprise computer hardware and software.
  • Ability to lift and carry devices and equipment of varying sizes and weights.
  • One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required.
  • An Associate’s or Bachelor’s degree in Information Technology or an equivalent field of study is preferred but not required.
  • Relevant industry certifications are beneficial but not required.

Benefits

At OHM Advisors, our people are our greatest asset. We're committed to providing a supportive and rewarding workplace that fosters personal and professional growth. That's why we offer a competitive benefits package designed to meet your unique needs.

Benefits:

  • BCBSM Medical, Dental and Vision
  • Company Profit Sharing
  • Flexible Spending & Health Savings Accounts
  • 401(k) retirement savings plan with employer matching contribution
  • Paid professional association membership
  • Tuition & Certification Expense reimbursement
  • Volunteer Service Leave
  • 100% Employer-Paid Life Insurance
  • Short & Long-Term Disability Options

Career Advancement & Enrichment Programs:

  • Voluntary Wellness Program
  • OHM Grad School
  • OHM University

You can read more about each of these programs on our website.

OHM Advisors is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What this application asks

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First name, Last name, Email, Headline, Phone, Address, Resume, Education, Experience, Summary, Are you 18 years or older?, Are you legally eligible to work in the United States, Will you now or in the future require Visa sponsorship to continue working in the United States, Do you have a valid driver's license, Do you have any professional licenses? if so, please provide the license type and number., What is your reason for leaving your most recent employer?, Were you referred by a current OHM Advisors employee? If so, please provide their name., What is your expected salary range?, When are you available to start?, Cover letter

  • Do you have experience working in a customer-oriented role with a primary focus on helping people? If yes, describe the role and a challenging interaction you successfully handled. written answer
  • Have you personally troubleshot and resolved problems on Windows 10/11 computers? If yes, describe a problem you solved successfully and the steps you took. written answer
  • Have you learned a technical skill or new technology outside a classroom or on-the-job training environment? If yes, what was it and what did you do to teach yourself? written answer
  • Can you remain calm and professional while assisting frustrated or impatient users? If yes, describe a situation in which you successfully did so. written answer
  • Have you had to manage multiple requests or competing priorities at the same time in previous work or school environments? If yes, describe how you stayed organized. written answer
  • Have you provided technical assistance to someone without being able to physically see the problem or interact with the device yourself? If yes, describe the situation and what you did to solve or diagnose the problem. written answer
  • Have you ever made a mistake that affected another person/group you worked with and taken responsibility for correcting it? If yes, explain the situation and what it taught you. written answer
  • Do friends, family, classmates, coworkers, or your community groups regularly ask you to help them with their technology? If so, what problems do they typically ask you to solve? written answer
  • What is your preferred work location? choose any

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