IT Service Desk Technician
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RSK Group are looking for an IT Service Desk Technician to join the Group IT Department on a full time basis working 40 hours pw. The team offer a great opportunity for development and career progression!
The successful candidate will be working on site in our London, Chancery Exchange office Monday - Friday.
Responsibilities:
Provide remote and on-site technical support (1st and 2nd line)
Troubleshoot, resolve, or escalate issues promptly.
Install, upgrade, and update software.
Ensure compliance with IT policies, Procedures and security standards
Diagnose and resolve network connectivity issues for end users
Support mobile device management (MDM) and troubleshoot related issues.
Build and maintain strong customer service relationships with users based in the London office.
Collaborate with the IT team and assist with projects; occasional travel across the UK will be required and expected from time to time.
Person Specification:
Minimum 3 years of professional IT experience
Familiarity with Service Desk ticketing systems
Strong hardware and software troubleshooting skills
Knowledge of Windows, macOS, and Android operating systems
Proficient in Microsoft 365 applications
Experience with remote support tools like TeamViewer
Basic networking knowledge (TCP/IP and LAN/WAN)
Excellent communication and customer service skills
Ability to work under pressure and meet deadlines.
Self-motivated and eager to learn.
Salary and Benefits:
Up to £33,000 depending on experience
Contributory pension scheme
Life Assurance
Flexible benefits programme
Regular training and career development
RSK Group is an Equal Opportunities Employer
#IT #LI-JD1
RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.
The successful candidate will be working on site in our London, Chancery Exchange office Monday - Friday.
Responsibilities:
Provide remote and on-site technical support (1st and 2nd line)
Troubleshoot, resolve, or escalate issues promptly.
Install, upgrade, and update software.
Ensure compliance with IT policies, Procedures and security standards
Diagnose and resolve network connectivity issues for end users
Support mobile device management (MDM) and troubleshoot related issues.
Build and maintain strong customer service relationships with users based in the London office.
Collaborate with the IT team and assist with projects; occasional travel across the UK will be required and expected from time to time.
Person Specification:
Minimum 3 years of professional IT experience
Familiarity with Service Desk ticketing systems
Strong hardware and software troubleshooting skills
Knowledge of Windows, macOS, and Android operating systems
Proficient in Microsoft 365 applications
Experience with remote support tools like TeamViewer
Basic networking knowledge (TCP/IP and LAN/WAN)
Excellent communication and customer service skills
Ability to work under pressure and meet deadlines.
Self-motivated and eager to learn.
Salary and Benefits:
Up to £33,000 depending on experience
Contributory pension scheme
Life Assurance
Flexible benefits programme
Regular training and career development
RSK Group is an Equal Opportunities Employer
#IT #LI-JD1
RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.