IT Service Management Analyst
Summary
Analyze and improve IT service management processes for a software company, resolving customer support issues and collaborating with Product and Engineering teams.
Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on. Location: Banbury - hybrid with flexibility to work remotely. 2-3 days per week…