IT Service Management (ITSM) Manager
Salary: ₱150,000 – ₱180,000 per month
Employement Details:
Rate (Salary): Up to 180,000/month plus additional benefits (Open for negotiation if higher)
Setup: Hybrid at Diliman, Quezon City
Schedule: Night Shift (10:00 pm to 07:00 am) - willing for shifting in case needed
Status: Project-Based (1-year) - highly chances to convert into regular / permanent position
About the Role
We are looking for an IT Service Management (ITSM) Manager to oversee IT service management activities and ensure effective service delivery across internal teams and service providers. The role will focus on incident and problem management, service requests, reporting, and overall service performance. The ideal candidate has strong coordination and stakeholder management skills and can take ownership of service issues from start to resolution.
Qualifications
Bachelor’s degree in IT, Computer Science, Business, or related field.
5–7 years of experience IT Service Management Manager or any relevant role.
Exposure in IT Service Management, Service Delivery, or IT Operations environment.
Hands-on leadership in Major Incident Management and service restoration.
Proven experience handling incidents, escalations, and resolution activities.
Strong background in Problem Management, RCA, and corrective actions.
Working experience managing Service Requests and SLA compliance.
Skilled in Service Reporting, SLA/KPI tracking, and service performance.
Ability to lead internal teams and service providers toward service improvement.