IT Service Management (ITSM) Manager

Salary: Annual Leaves, Medical.

Key Highlights

• Lead ITIL and IT Service Management process governance across enterprise environments
• Drive compliance, audit readiness and operational excellence through ITSM best practices
• Manage ITSM platforms, stakeholder engagement and continuous service improvements

Overview

Our client is seeking an experienced IT Service Management (ITSM) Manager to lead and enhance IT service management practices across the organisation. This role is responsible for establishing, governing and continuously improving ITSM processes to ensure stable, compliant and efficient business-as-usual operations. The successful candidate will work closely with technical teams, business stakeholders and governance functions to drive service excellence and operational effectiveness.

Key Responsibilities

• Manage and enhance ITSM frameworks and service lifecycle processes, including Service Strategy, Service Design, Service Transition, Service Operations and Continuous Service Improvement.
• Oversee key ITIL processes such as Incident Management, Change Management, Problem Management, Demand Management and Configuration Management.
• Administer and optimise ITSM platforms, including workflow design, user access controls, reporting and dashboard management.
• Ensure compliance with governance, regulatory and audit requirements while proactively identifying and mitigating operational risks.
• Collaborate with infrastructure, application, security and business teams to drive service improvements and operational alignment.

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related discipline.
• Strong hands-on experience managing ITSM and ITIL frameworks within enterprise environments.
• Experience with ITSM platforms such as SMAX, ServiceNow or equivalent service management tools.
• Solid understanding of IT governance, change management, risk management and operational controls.
• Strong stakeholder management, communication and problem-solving skills, with experience in regulated industries being advantageous.

Why Apply?

This opportunity offers the chance to play a key role in strengthening IT governance, service quality and operational efficiency within a complex enterprise environment. You will work closely with cross-functional teams, influence strategic service management initiatives and contribute to continuous improvement programmes that drive business stability and compliance.

Interested candidates are welcome to apply with their latest CV for a confidential discussion. This is an excellent opportunity for ITSM professionals seeking to advance their careers in service governance, ITIL process management and enterprise operations. You will gain valuable exposure to large-scale service management initiatives while working with experienced stakeholders in a collaborative and professional environment.