IT Service Manager (Corporate Banking, Contract)
Salary: $8,000 – $12,000 per month
About the role
As the IT Service Manager, you will lead and oversee the end-to-end delivery of IT services across our corporate banking operations. You will act as the critical bridge between technology teams and business units, ensuring seamless, secure, and highly available systems. This role demands a strong focus on incident management, application support, continuous service improvement, and strict adherence to financial regulatory compliance.
Key responsibilities
Manage daily IT operations, ensuring high availability and performance of business-critical corporate banking applications
Lead critical incident responses, minimizing downtime for customer-facing services
Conduct root-cause analysis (RCA) and implement preventative measures
Ensure all IT services comply with regional financial regulations and frameworks (e.g., MAS Technology Risk Management)
Enforce strict data privacy and cybersecurity standards
Oversee third-party IT vendors and service providers, ensuring SLAs and contracts are strictly met
Define, monitor, and report on SLAs and KPIs to senior stakeholders, continuously identifying areas for operational improvement
Govern the deployment of IT changes and upgrades, ensuring zero disruption to critical banking operations
About you
Bachelor's degree in Computer Science, Information Technology, Business, or a related field
Minimum 8 years of IT service management experience, preferably in Corporate Banking or Financial services
Prior experience leading L1/L2 support teams
Experience supporting corporate banking applications (Current/Saving Accounts, Loans/Lending products, Payments, Cash Management, Treasury, Market products)
Familiarity with service management tools (JIRA, ServiceNow, etc.)
ITSM certifications advantageous
Comfortable with project-based contract arrangement.
Due to the volume of applicants, kindly note that only shortlisted individuals will be contacted.
Talentvis Singapore Pte. Ltd.
EA Licence Number: 04C3537
Personnel Registration Number: R1222762
Tan Ying Mrs Ying Yoshimura