IT Service Manager (ITSM) Lead w/Secret Clearance

Responsibilities & Qualifications We are seeking an IT Service Management (ITSM) Lead to join our Defense team! REQUIRED QUALIFICATIONS Experience Eight (8) years in IT service management and enterprise service delivery Experience with BMC Helix, Remedy, ServiceNow, Jira Service Management, or equivalent ITSM tools. ITIL process experience. Knowledge of service desk metrics. Knowledge management, self-service portals, workflow automation, and service reporting. Ability to translate custom…