IT Service Manager (ITSM) Lead w/Secret Clearance with Security Clearance

Responsibilities & Qualifications We are seeking an IT Service Management (ITSM) Lead to join our Defense team! REQUIRED QUALIFICATIONS Experience * Eight (8) years in IT service management and enterprise service delivery * Experience with BMC Helix, Remedy, ServiceNow, Jira Service Management, or equivalent ITSM tools. * ITIL process experience. * Knowledge of service desk metrics. * Knowledge management, self-service portals, workflow automation, and service reporting. * Ability to translate …