IT Service Manager (Senior)
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Summary
Senior IT Service Manager who manages the lifecycle and quality of assigned IT services, coordinates suppliers, support teams and stakeholders, and drives incident, problem and change management. Core technologies are ITSM/ITIL practices and service KPI tracking, based in the Gothenburg area.
Manage the lifecycle and quality of assigned IT services
Coordinate suppliers, support teams and stakeholders
Drive incident, problem and change management routines
Track service KPIs and lead continuous improvement
Solid ITSM/ITIL experience in enterprise environments
Strong stakeholder and supplier management skills
Structured, communicative and delivery-focused
Fluent English in speech and writing; Swedish is a strong plus
Based in or able to commute to the Gothenburg area
Coordinate suppliers, support teams and stakeholders
Drive incident, problem and change management routines
Track service KPIs and lead continuous improvement
Solid ITSM/ITIL experience in enterprise environments
Strong stakeholder and supplier management skills
Structured, communicative and delivery-focused
Fluent English in speech and writing; Swedish is a strong plus
Based in or able to commute to the Gothenburg area