IT Service Owner Collaboration M365 (f/m)

What you’ll do:

• Global Service Delivery (Collaboration): Own the global service portfolio for digital collaboration and personal productivity (e.g., Microsoft 365, Teams, SharePoint/OneDrive, document management with Purview, Teams Phone) and ensure delivery within agreed scope, budget, and SLAs

• Operational Service Management: Ensure stable and secure operation of collaboration, voice and document management services, coordinating monitoring, maintenance, support and operations teams across regions

• Innovation, Tool Introduction & Lifecycle Management: Identify, evaluate and roll out new functionalities (incl. AI-supported capabilities such as Copilot) based on clear selection criteria (functionality, cost, usability) and drive continuous improvement and lifecycle management of the portfolio

• Budget & Resource Planning: Plan and control the global service budget, manage internal/external resources and licensing topics, and identify optimization and saving potentials

• AI Governance, KPI Reporting & Compliance: Establish governance models for AI-supported collaboration (e.g., Copilot, agents/coworking), define roles, controls and approvals, and ensure KPI reporting, risk management and compliance with Security/Data Protection requirements

What we’re looking for:

• Experience in Collaboration Services (Microsoft 365): Several years of relevant experience in service ownership/management for collaboration & productivity platforms (e.g., Teams, SharePoint/OneDrive, M365)

• Project / Rollout and Budget Management: Proven experience in leading global IT initiatives (planning, coordination, reporting) as well as budget and resource planning for services

• IT Service Management Know-how (e.g., ITIL): Strong understanding of IT service processes and lifecycle management to ensure stable, secure operations and SLA-oriented delivery

• Governance, Security & Compliance Mindset: Experience defining and operationalizing governance for collaboration and AI usage (e.g., Copilot, agents), incl. policies, controls, risk assessment and compliance with Security/Data Protection

• Stakeholder Leadership & Communication: Strong analytical and communication skills, able to align international stakeholders and translate complex topics into actionable service decisions (English fluent; German is a plus)

Optional

• Advanced Certifications (ITSM / Project / M365): Advanced certifications such as ITIL Expert, PMP/PRINCE2, or Microsoft 365 security & compliance (e.g., Purview) are an advantage

• Copilot / AI Features & Agent Governance: Hands-on experience introducing AI-supported productivity features (e.g., Copilot) and setting up governance for agents/coworking scenarios (ownership, data boundaries, approvals, monitoring)

• Teams Phone / Cloud Telephony Know-how: Familiarity with modern cloud telephony and voice concepts (e.g., Teams Phone, SIP, SBC) and the integration into global workplace services

• Adoption/Change & Vendor/Solution Management: Experience driving adoption (training/communication) and evaluating vendors/solutions, including planning and executing migrations or transitions when beneficial for business value, cost or usability

What we offer

When you join Phoenix Contact, you’ll become part of a collaborative, people-oriented team that connects our offices in Germany and Poland. We offer a competitive salary, a permanent contract after your probation period, regular team-building activities, occasional business trips to Germany, and a modern workspace right in the heart of Poznań.

You’ll also benefit from:

• Flexible start times between 7:00 and 9:00 AM

• Attractive benefits such as private healthcare, multisport

• Housing loans and a loan and assistance fund

• Annual bonus

• Subsidies for commuting more than 30 km from PxC BS

• A referral bonus

• Parking space for employees

• Close cooperation with colleagues from Germany and other international teams

• Stability and long-term growth opportunities within a global organization

• Participation in interesting projects

• Development opportunities and a wide range of training, including subsidised language courses