IT Service Specialist - Foundation Support
Your Responsibilities:
- Supporting the METRO Group corporate applications addressing core business needs like Sales, Logistics, Finances & Accounting;
- Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;
- Diagnosing and troubleshooting issues on live production environments;
- Analyzing and solving the incidents sent by the First Level Support;
- Assessing, troubleshooting and escalating user problems to specialized teams when necessary.
Required key competencies and qualifications:
- Knowledge of SQL language: performing queries, ability to understand basic SQL code;
- Prior experience working with SAP solutions;
- Analytical thinking and problem solving skills;
- Proactive, result oriented team-player with the ability to work independently also;
- Ability to respect deadlines and prioritize a busy workload;
- Good verbal, written and inter-personal communication skills;
- Able to define problems and identify solutions;
- Very good fluency in English (written and verbal).
What we offer at METRO.digital?
- Hybrid and agile work: thrive in a flexible, multicultural environment.
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
Let´s connect soon. Apply for the role now!
Position grade within our career framework: IT Consultant Md4, Md5, Md6, Md7.