IT ServiceDesk Agent

• Serve as the first point of contact for technical support via phone, email, and ticketing system.

• Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed.

• Log and track support requests, ensuring timely updates and clear communication with clients.

• Support IT equipment setup, configuration, and remote troubleshooting.

• Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.

• Experience in IT ServiceDesk or similar support role is a must, experience at least 2 years

• Strong knowledge of Windows OS, remote support tools, and help desk software.

• Excellent problem-solving, communication, and organizational skills.

• Customer-focused, able to work independently and in a team.

• Good English skills; German and relevant certifications (e.g. ITIL) are a plus.

We offer

• Employment contract for an indefinite period
• + 13th Salary
• 5% Annual bonus
• Home office possible 2 days a week
• Extra days of leave
• 2 Sick days per year
• Recreation allowance
• Referral program
• Travel allowance
• The third pillar of the pension scheme (up to 2,5%)
• Company mobile phone or phone allowance
• Support for professional and career growth, education and training

• Compensation

  Basic wage component (gross): 1800 EUR/month

  This amount is our minimum offered salary. Compensation is determined based on your level, skills, experience, and qualifications.

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.