IT Services Support Specialist

Salary: $3,500 – $4,200 per month

Responsible for service, IT and on-site support of RVM Systems reverse vending machines [RVMs].

It is an exciting role involving traveling, facing customers and multitasking between solving technical problems and issues, and communication with and education of customers on how to use reverse vending machines.

· Prepare and configurate RVMs ready for delivery to sites

· Install, service and maintain RVM at sites across Singapore e.g.

. Troubleshoot equipment breakdowns & diagnose faults

· Ensure maximum performance of RVM Systems

· Day-to-day tasks such as product management and specialization

· Utilizing analytical skills to assess product performance

· Communication with R&D to ensure the right product development

· Effectively communicating with both internal teams and external stakeholders.

· Ensure all required documentation is completed in full and in the timely manner required

· Ensure the Company polices and guidelines are adhered to at all times

· Ensure our company equipment is kept secure at all times

Desired skills:

• IT education or relevant work experience.

• Intermediate-level Linux knowledge (CLI, networking, troubleshooting).

• Basic knowledge of computer networks.

• Strong problem-solving, troubleshooting, and focus skills (reading log files and making changes to configuration files).

• Previous experience with relational databases, particularly PostgreSQL (navigating, making changes via the command line).

Bonus:

• Previous experience with a programming language (preferred: Java, Python).

• Previous experience with writing bash scripts.

• Experience in using and configuring API solutions.

This job description will evolve with building up RVM systems and our services in Singapore market.