IT Site Support Analyst I
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- Troubleshoot and resolve IT issues raised by internal users.
- Manage incidents, service requests and technical issues through the IT Service Management system.
- Install, configure, update and deploy software and computer equipment.
- Set up, maintain, replace and troubleshoot laptops, desktops and other end-user devices.
- Manage IT asset inventory, lifecycle tracking, audits and documentation.
- Support IT hardware procurement and warranty services.
- Provide support for:
- Wired and wireless networks
- Wi-Fi access points
- Printers and multifunction devices
- Conference rooms and A/V equipment
- Servers and network infrastructure
- Provide L2/L3 infrastructure support across the AE site.
- Escalate complex technical issues to the appropriate support teams.
- Support IT projects, office expansion, relocation and technology refresh initiatives.
- Create and maintain technical documentation and knowledge base articles.
- Assist with onboarding and IT training for new employees and internal users.
- Work closely with managers and department heads to resolve advanced technical issues and prioritise IT requirements.
- Work with vendors, suppliers and the Purchasing Team on IT-related matters.
- Support manufacturing-related systems and equipment, including IoT and PLC environments.
- Evaluate and recommend hardware and software solutions to improve IT system performance and efficiency.
- Perform root cause analysis and technical problem solving.
Requirements
Candidates should have hands-on experience with:
- Microsoft Windows, Outlook and Microsoft Office
- Microsoft Active Directory, including domain accounts and DHCP
- Local and network printers / multifunction devices
- Wired and wireless LAN configuration and installation
- iOS and Android mobile device setup and configuration
- Laptop and desktop setup, deployment and repair
- Server and network infrastructure
- Project coordination / project management
Experience with the following infrastructure is preferred:
- Dell Servers
- VxRail
- Nutanix
- Cisco 9300 Switches
- Cisco VoIP
- Wireless Access Points