IT Site Support Specialist, Level 2 Onsite Role

Salary: $70,000 + super

Are you a proactive IT Support Specialist who enjoys solving problems and helping people? Join a global organisation where your work supports critical care and business operations. As part of the Site Support team, you’ll provide Level 2 technical support across hardware, software, and network environments, troubleshooting remotely and in person to ensure uptime and smooth performance.

What you’ll do

• Resolve incidents and service requests
• Support and maintain Active Directory, DNS, DHCP, Exchange, VMware, and File/Print Servers
• Work closely with vendors and internal teams to optimise system performance
• Maintain accurate documentation and uphold SLAs/KPIs
• Participate in project delivery, on-call support and occasional travel

What you’ll bring

• Proven experience in IT Support or Desktop/Field Support roles
• Excellent customer service and communication skills
• Organised, detail-driven, and reliable, you take pride in delivering quality support
• Valid Australian Driver’s Licence and ability to travel within Australia

Why join?

• Work for a leader supporting essential operations
• Be part of a collaborative, supportive, and technically capable team
• $70k + super

Ready to make an impact in a business that values reliability, teamwork, and customer care? Apply now to join a team that keeps critical systems running smoothly. To be considered you must possess the right to work in Australia without restrictions.