IT Solutions Delivery Assistant Manager

BRIEF DESCRIPTION

The IT Solutions Delivery Assistant Manager is a strategic and technical leader responsible for the design, implementation, and successful delivery of end-to-end IT solutions that drive business transformation, efficiency, and growth. This role oversees multiple IT domains—including systems development, infrastructure, integration, cloud, and mobile platforms—ensuring that solutions are robust, scalable, cost-effective, and aligned with corporate objectives. The position combines hands-on leadership with project management, stakeholder engagement, and team development responsibilities to ensure smooth and timely solution delivery.

DUTIES AND RESPONSIBILITIES

• Leads the full technical lifecycle of IT solutions, including planning, designing, developing, and deploying projects across application, infrastructure, network, and cloud domains.

• Translates business requirements into secure, scalable, and sustainable technical blueprints.

• Oversees hands-on implementation using technologies such as PHP, Java, AWS, Windows Server, Linux, Android, iOS, and API integrations.

• Serves as a technical subject matter expert (SME), enforcing solution architecture standards and performing quality assurance on deliverables.

• Participates in architecture reviews and solution governance to ensure alignment with long-term IT strategy.

• Evaluates third-party platforms, systems, and vendors based on business fit, SLA terms, support structure, and cost-effectiveness.

• Collaborates with project managers on technical workstreams, timeline planning, budgeting, and stakeholder alignment.

• Prepares technical effort estimates, risk analysis, test plans, and documentation.

• Assumes overall accountability for successful project implementation and technical delivery.

• Works with stakeholders and analysts to identify process inefficiencies and opportunities for digital transformation.

• Delivers IT solutions that drive business performance, operational efficiency, or revenue growth.

• Tracks value realization and ensures financial feasibility and ROI of initiatives.

• Supervises and mentors a team of technical leads, developers, and specialists.

• Provides guidance and support for professional development, task alignment, and performance management.

SKILLS AND QUALIFICATIONS

• Bachelor's Degree in Computer Science, Information Technology, or related field.

• Proven track record of 5+ in IT solution delivery, preferably in FMCG or similar industry.

• Proficient in IT project management, using tools like Microsoft Project, Jira, and Trello; familiar with both Waterfall and Agile methodologies.

• Skilled in infrastructure support, including Windows Server, networking (VPN, DNS, VLAN), cloud platforms (AWS, Azure), and ERP systems (NetSuite).

• Experienced in technical documentation, system integration (ERP, WMS, TMS), and basic security monitoring and compliance practices.

• Strong communication and collaboration skills, effectively working with cross-functional teams and stakeholders.

• Demonstrates problem-solving, ownership, and the ability to manage multiple priorities in dynamic settings.

• Highly adaptable and customer-oriented, with a continuous learning mindset and focus on delivering results.