IT Solutions Manager - Sales and Marketing

Job Description Summary

Reporting directly to the Vice President of IT, the IT Solutions Manager – Sales and Marketing (NorAm) plays a pivotal role in shaping and delivering IT solutions that drive operational excellence. This dynamic position focuses on designing, managing, and optimizing IT systems and processes to enhance efficiency, quality, and functionality across the Sales and Marketing functions in North America.

The IT Solutions Manager will work in close partnership with Business stakeholders while collaborating with global and local IT teams to deliver impactful results through technology initiatives. This is a Hybrid role based in New York City or Chicago.

Essential Duties and Responsibilities

Strategic Business Partner – optimizing IT systems and processes across Sales and Marketing functions

• • Provides strategic guidance to optimize IT systems and processes, ensuring alignment with organizational goals and operational efficiency.
  • Collaborate closely with Sales and Marketing stakeholders to anticipate technological needs, identify challenges, and implement solutions that enhance and streamline business processes.
  • Proactively evaluates emerging technologies and industry trends, assessing their potential value and recommending data-driven, strategic initiatives to strengthen the organization’s competitive edge.

• Application Management – responsible for end-to-end operation’s technology solutions
  • Operational Support and Adoption: Serve as the primary point of contact for Sales and Marketing teams, providing comprehensive support and fostering seamless adoption of IT solutions to improve efficiency and productivity. Guide cross-functional teams in maximizing the value of IT solutions through training, communication, and hands-on collaboration.
  • System Performance and Reliability: Ensure stable and reliable IT systems under their responsibility by continuously monitoring performance, conducting root cause analysis, and implementing corrective actions to resolve issues proactively. Maintain a high level of data accuracy and system functionality to meet business and operational needs.
  • Global Project Engagement: Actively participate in global initiatives affecting Sales and Marketing functions, ensuring alignment between regional needs and group-level IT systems. Identify opportunities to leverage and customize existing global IT solutions for regional implementation while ensuring business continuity.
  • Project Portfolio Management: Oversee a comprehensive portfolio of projects, ensuring alignment with organizational governance processes and strategic objectives. Evaluate project priorities, perform risk assessments, and deliver results in line with deadlines.
  • Implementation and Maintenance of IT Solutions: Lead the full lifecycle of IT solution implementation, including planning, configuration, and ongoing maintenance, ensuring projects are delivered on time, within scope, and within budget. Collaborate with stakeholders to continuously enhance system capabilities and address emerging business needs.

Qualifications and Competencies Required

Education

• Bachelor's degree in IT, Business administration or a related field. A master's degree is preferred.

Experience

• Minimum of 5 years of IT experience implementing Sales and Marketing solutions in a business facing role (Product Owner, Consultant, Solution Architect, Business Analyst,…), preferably within CPG industry,
• Demonstrated experience managing Digital Marketing, E-commerce and CRM solutions (Salesforce experience preferred),

• Experience leading a full lifecycle solution implementation, including planning, design, configuration, integration and user acceptance testing, deployment and ongoing maintenance, ensuring projects are delivered on time, within scope, and within budget,
• Demonstrated experience in project leadership, project management, and vendor management.

Skills

• Excellent analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions,
• Strong verbal and written communication skills. Strong interpersonal skills and ability collaborate effectively across various levels within the organization,

• Demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy,
• Ability to understand business processes and challenge users when appropriate,
• Ability to design and implement end-to-end solutions, including both technical and functional expertise to get the job done,
• Ability to collaborate effectively with cross-functional teams as well as IT resources,
• Ability to work independently with only general direction; appropriately keeps management informed of relevant issues,

Total Rewards:

• Base Salary: $130,000 - $145,000
• Bonus Opportunity: 20%
• 401k match
• PTO, Medical, Dental, and Vision coverage from Day One
• Hybrid work schedule in New York City or Chicago