IT Specialist 1 - Quality & Regulatory Standards

Under the direction of an IT Manager or Director and in and accordance with established policies and procedures, the IT Specialist I provides functional and technical support for assigned business and administrative application systems. This role performs system analysis, configuration, testing, implementation, training, and ongoing support to ensure applications effectively support Tampa General Hospital's strategic and operational objectives and in accordance with mission, vision and values. The Specialist I demonstrates mastery of workflow analysis, design, development, testing, training, implementation, management and support of assigned application systems and/or projects. Responsible for serving as a subject matter expert and performing job duties as assigned.

Essential Functions\:

• Provide functional and technical support for assigned enterprise applications across clinical and non-clinical domains (e.g., HR, Finance, Supply Chain, Workforce, Compliance, Facilities).
• Perform routine to moderately complex system analysis and troubleshooting; document findings and escalate issues as appropriate.
• Support application performance, availability, and data integrity, partnering with senior team members to resolve issues.
• Assist with system updates, patches, fixes, and upgrades, including validation and regression testing.
• Support workflow analysis, system design, and automation initiatives to improve business processes.
• Assist leadership with project coordination and contribute to future application and technology strategy.
• Support and troubleshoot system integrations (interfaces, file feeds, middleware) under guidance of senior staff.
• Serve as the primary IT point of contact for assigned departments, collaborating with operational leaders to understand requirements and deliver solutions.
• Coordinate with vendors for assigned systems, including issue tracking and service request management.
• Develop, maintain, and adhere to application documentation in accordance with TGH IT standards, including workflows, configurations, and standard operating procedures.
• Support end-user training, create job aids and user documentation, and provide ongoing application guidance.
• Follow TGH security, privacy, governance, and compliance standards; support audits, change management, and continuity planning activities.