IT Specialist 2 - IT Imaging

Under minimal supervision and in accordance with established policies and procedures, the IT Specialist 2 demonstrates mastery in the analysis, design, configuration, testing, training, implementation, integration, and ongoing support of assigned enterprise application systems. This role partners closely with business and operational leaders to deliver stable, secure, and efficient application solutions that support Tampa General Hospital's strategic and operational objectives and in accordance with mission, vision and values. The Specialist 2 serves as a subject matter expert for assigned applications, acts as a liaison between IT, business stakeholders, and vendors, and provides mentorship to Analysts and Specialist I team members. The role is accountable for maintaining application documentation, ensuring operational continuity, and supporting system reliability in accordance with TGH's mission, vision, and values. This role works closely with Leadership to help drive direction and

Essential Functions\:

• Application Support & Operations * Provide advanced functional and technical support for assigned applications (e.g. HR, Finance, Supply Chain, Workforce, Compliance, Facilities, or other clinical or non‑clinical enterprise systems). * Perform complex system analysis, troubleshooting, and root‑cause resolution across applications and integrations. * Coordinate and support vendor‑provided updates, patches, fixes, and upgrades, including validation and regression testing. * Monitor application performance, availability, and data integrity; escalate issues appropriately and manage through resolution.
• Analysis, Design & Integration * Lead or contribute to workflow analysis and system design to support business process improvement and automation, to include evaluation of hardware and software based on end user criteria. * Design, support, and troubleshoot system integrations (e.g., interfaces, APIs, file feeds, middleware). * Develops framework for application documentation according to TGH IT standards. This includes complex process workflows, interface flowcharts, technical system specifications, configuration documentation, and technical diagrams, data dictionaries, issue management, change management, downtime management and communication
• Stakeholder & Vendor Partnership * Serve as a primary IT liaison to assigned departments, collaborating with managers and senior leaders to understand needs and deliver solutions. * Act as the vendor point of contact for assigned systems, including issue management, enhancements, and service coordination. * Participate in or lead task forces, focus groups, and committees as assigned.
• Training, Documentation & Knowledge Sharing * Develop and maintain training materials, standard operating procedures, and user documentation. * Plan and deliver training sessions for end users and support teams. * Mentor Analysts and Specialist I staff; actively share knowledge and best practices across IT and operational teams.
• Governance, Security & Compliance * Ensure application configurations and processes align with TGH security, privacy, and compliance standards. * Support audits, access reviews, change management, and continuity planning as required. * Directly interacts with assigned department managers and senior level staff to provide automation services in support of department’s strategic and operational objectives.