IT Specialist
Summary
IT Specialist/Technician at AC & T Co. provides hands-on internal IT support in Hagerstown, MD — diagnosing and repairing hardware, software, and network issues, managing Active Directory users, imaging and deploying workstations, and scheduling system upgrades, with on-call duties and a path toward a department leadership role.
JOB TITLE: IT Specialist/Technician FLSA: Non-Exempt
DEPARTMENT: IT
REPORTS TO: IT Manager
GENERAL SUMMARY: We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support
- Analyze and document reported production outages/issues, assessing their severity and impact
- Manage users and groups in Active Directory while adhering to information security protocols
- Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage
- Install, maintain, upgrade, and repair company hardware and software applications
- Organize and schedule system upgrades and maintenance as required
- Research and recommend modern technologies to improve business operations
- Work both independently and as part of a team to resolve technical challenges
- Participate in on-call support as needed
- Perform additional duties as assigned by management