IT Specialist
Summary
First-line IT support specialist at a garment manufacturer in Alexandria, Egypt — diagnosing and resolving hardware, software, printer, account, and basic network issues for office and factory users, managing help desk tickets, and maintaining IT assets. Core stack: Windows, Microsoft Office, Active Directory, LAN/Wi-Fi, ticketing systems.
Provide first-line IT support to employees across offices and factory operations.
Ensure timely resolution of technical issues.
Maintain the reliable operation of IT systems, devices, and business applications.
Provide technical support for hardware, software, printers, and user accounts.
Diagnose and resolve IT incidents through onsite and remote support.
Install, configure, and maintain computers, laptops, printers, and related equipment.
Support Windows operating systems, Microsoft Office, email, and business applications.
Troubleshoot network connectivity, Wi-Fi, and basic LAN issues.
Manage help desk tickets, document solutions, and follow up on unresolved incidents.
Support user onboarding and offboarding, including device setup and access permissions.
Coordinate with network, infrastructure, and application teams to resolve complex issues.
Maintain IT asset records and ensure compliance with IT policies and security procedures.
Provide technical support to factory users and operational departments.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field.
2–4 years of experience in IT support or help desk operations.
Good knowledge of Windows, Microsoft Office, hardware troubleshooting, and basic networking.
Familiarity with Active Directory, user access management, and ticketing systems.
Strong troubleshooting, communication, and customer-service skills.• Ability to support users in a fast-paced, multi-site manufacturing environment.
Relevant IT certifications such as CompTIA A+ or Microsoft certifications are preferred.
Good command of English.