IT Specialist (Application)
About the role
Responsible for solution design and maintenance of applications used in the company primarily focusing on Warehouse Management System (WMS) and Power Forms automation.
Key responsibilities
Provide user support and troubleshooting for any issue related to the application and B2B integrations in accordance to target SLA
Liaise with software vendor to resolve any issue that cannot be solved
Design basic B2B integrations between customer systems and WMS including developing programs/scripts to convert customer formats if required
Participate in improvement projects in relations to system to improve work efficiency
Partner with system vendor for appropriate updating, upgrading and enhancement of system
Serve as system subject matter expert and conduct regular user training in relations to assigned software
Job requirements
Diploma / Degree In Information Technology or relevant qualifications
1-3 years of relevant work experience
Experience in application maintenance and support in contract logistics and/or freight forwarding industry
Strong knowledge of WMS preferred
Proficiency in scripting / programming languages including macros, PHP, Power Apps or equivalent
Good knowledge of Application Support and User Management
Possess some programming knowledge to customize basic integration messages
Able to communicate effectively with both technical and business teams