IT Specialist

Position Title: IT Specialist
Reports To: Senior Manager of IT
Location: Plano, TX

Description

Support the organization by managing business processes and systems including ARKRAY’s SAP Business One Enterprise Resource Planning (ERP) system, HighJump Warehouse Management System (WMS), CoreSystems CoreSuite Software-as-a-Service (SaaS) system, Electronic Data Interchange (EDI), and ARKRAY’s Complaint Handling System (CHS).

Essential Responsibilities

• Manage and oversee system performance for ERP, WMS, and SaaS systems to ensure proper functionality.

• Gather and analyze system needs while communicating effectively between functional process owners, internal IT resources, and third-party technical support for ERP, WMS, and SaaS applications.

• Organize validation of software patches, updates, and enhancements, including scheduling and testing routine system updates for new product version releases in coordination with ARKRAY Quality Systems.

• Lead integration interfaces between ERP, WMS, and SaaS systems to ensure accurate data transfer and transactions in alignment with ARKRAY requirements.

• Schedule system maintenance and updates as needed in conjunction with the IT department.

• Provide maintenance and production support of EDI, including resolving issues between ERP, customers, and third-party exchanges.

• Perform EDI updates, testing, and ongoing support for new and existing relationships.

• Review and analyze data to identify gaps and inaccuracies within ERP and EDI systems; support continuous improvement related to EDI/ERP data integrity.

• Support ERP upgrades, including test planning and execution for pre- and post-go-live changes.

• Analyze and interpret business and systems requirements for EDI/ERP support.

• Develop and maintain source code, perform application development, and provide support for the Complaint Handling System (CHS), including product/process changes and system validation.

• Perform testing and support regulatory documentation to ensure accuracy, reliability, and data integrity for EDI, ERP, and CHS.

• Provide training for newly implemented EDI functions and CHS application requirements.

• Design, develop, and maintain Crystal Reports for ERP, Complaint Handling, and Sales reporting.

• Perform other reasonably related duties as assigned by management.