IT Specialist
Overview
Mid-level IT professionals provide hands-on local IT support and coordinate day-to-day IT operations, projects, security, assets, vendors, and user requirements at the Rayong site. The role works closely with regional and global IT teams and is suitable for a candidate who can work independently on routine matters while escalating complex issues when needed.
Key responsibilities
Provide day-to-day IT support and troubleshoot issues beyond Service Desk capabilities.
Support local IT projects and global project implementations.
Manage local IT operations, equipment lifecycle, asset records, and service catalogue.
Implement global IT policies, procedures, standards, and cybersecurity requirements.
Monitor IT budgets, purchasing, software licenses, renewals, and cost optimization.
Gather user requirements and identify technology improvements to enhance business value.
Coordinate with vendors, Procurement, and support teams on service delivery, SLAs, incidents, and improvements.
Maintain IT documentation, prepare operational updates, and facilitate cross-site knowledge sharing and alignment.
Maintain accurate IT asset records, including asset details, assigned users, and user ownership information.
Qualification
Bachelor's degree in computer science, Information Technology, Information Systems, Engineering, Business Information Management, or a related field.
Good command of English.
3–5 years of relevant experience in IT support, IT operations, infrastructure support, or a related role.
Good working knowledge of computer hardware, software, operating systems, Microsoft 365, and end-user support.
Working knowledge of computer networks, network administration, data security, and IT asset management; ERP or SAP exposure is an advantage.
Good problem-solving, organizational, documentation, and follow-up skills.
Good communication and interpersonal skills with a strong service-minded approach.
Eagerness to learn, acquire new knowledge, and continuously develop IT skills and professional capabilities.
Willingness to take initiative, adapt to change, and work effectively in a developing IT environment.