IT Specialist

• Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
  
• Install, configure, and update hardware and software components based on organizational needs.
  
• Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
  
• Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
  
• Track and manage IT hardware inventory, ensuring availability and proper allocation.
  
• Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
  
• Monitor network security and ensure antivirus updates.
  

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
  
• 1-3 years of hands-on experience in IT support, including help desk operations, network administration, and hardware troubleshooting.
  
• Strong technical knowledge of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).
  
• Proficient in managing and supporting Antivirus, firewalls, and Microsoft
  
• Excellent communication and interpersonal skills, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site.
  
• Good command of English, both written and verbal.