IT Specialist
Summary
IT Specialist providing second-line hardware, software, and network support plus infrastructure maintenance (servers, security, AV/video conferencing) for the Singapore office of a global chemical manufacturer. Also handles IT project rollouts, asset lifecycle management, user onboarding, and vendor coordination.
Our client, a global leader in chemical manufacturing with a strong presence in Asia is seeking a proactive and detail-oriented IT Specialist to join their team in Singapore.
Key responsibilities:
- Provide hands-on second-line technical support for hardware, software, and network issuesboth in person and remotely.
- Ensure timely resolution of support tickets in line with priority levels and SLA commitments.
- Maintain and manage core IT infrastructure, including servers, networks, and security systems.
- Lead the on-site rollout and implementation of global/regional IT projects.
- Keep our meeting rooms and collaboration tech (AV systems, video conferencing, etc.) running flawlessly.
- Install, configure, and update hardware and software for office and remote users.
- Manage IT asset lifecycle: track hardware, software licenses, and equipment inventory.
- Support employee onboarding with seamless IT setup and orientation.
- Monitor and optimize network performance for maximum uptime and reliability.
- Collaborate with vendors and service providers to ensure top-tier IT service delivery.
- Create and maintain clear IT documentation, policies, and procedures to boost efficiency.
Requirement:
- Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.
- 24 years of hands-on experience in IT support or a similar role.
- Solid understanding of servers, networks, cybersecurity, and endpoint management.
- Experience supporting AV equipment and video conferencing systems (e.g., Zoom Rooms, Teams Rooms, Crestron, etc.).
- Fluency in both English and Mandarin (written and spoken)essential for user support and collaboration.
- Strong problem-solving skills, customer service mindset, and attention to detail.
- Ability to juggle multiple tasks, work independently, and thrive under pressure.
- Team player with excellent communication and organizational skills.
- Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL Foundation.
- Experience working in multinational or matrixed environments.
About Us:
Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.
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