IT SPECIALIST (CUSTOMER SUPPORT)

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2526P02 and is part of the PA Deputy Chief of Staff G6, National Guard. 1 or more Position(s) may be hired against this Announcement.

As an IT Specialist (CUSTSPT), GS-2210-11, you will address problems; installs, configures, troubleshoots, and provide maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Provide support and guidance on installing and operating personal computers, peripheral equipment, and associated software. Receive requests for resolution of hardware or software problems that may require in-depth research. Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Perform other duties as assigned.