IT Specialist (CUSTSPT)

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA (IT93622).

Serves as a primary customer interface for IT issues, providing technical support for incidents and inquiries. Diagnoses and resolves moderately complex problems related to IT systems, hardware and software, and maintains problem-tracking.

Provides assistance with the acquisition of new IT products and services. Contributes to IT projects by participating in technology assessments, performing cost/benefit analysis, and helping to define requirements for the design, acquisition.

Operates divisional IT tools and systems to manage customer data and resolve service tickets.

Provides liaison assistance between customers and vendors and assists in developing customer support policies and procedures, and user training materials.