IT Specialist (CUSTSPT)

Telework Eligible Yes Major Duties Serves as senior Level I responder for issues affecting DLA's world-wide enterprise IT production capabilities, including networks, applications, hardware and information systems. Records incidents in a Problem Management Database, dispatches Level II/III technicians, and keeps DLA management and appropriate stakeholders apprised of incident status from start through identification of root cause and final resolution. Coordinates problem reporting and resolutio…