IT Specialist (CUSTSPT)

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Serve as a senior IT Specialist providing specialized support for a wide range of technical and professional Information Technology (IT) functions supporting the J6 mission of enterprise desktop and end-user computing devices.

Serves as a principal advisor to a J64 Branch Chief and staff on all Information Technology (IT) matters concerning assigned customer organizations and senior executives.

Responsible for communicating with customers via phone, email and other messaging tools.

Responsible for maintaining and reporting DLA enterprise situational awareness through monitoring networks, critical applications, infrastructure, information systems, and Information Assurance Incidents.

Responsible for maintaining a detailed knowledge of customer needs related to various IT products and services including Enterprise Service Desk, Virtual Desktop Infrastructure, and Cloud Services.

Maintains and provides troubleshooting, customer assistance, and technical support for VIP and DLA Senior Leadership.

Responsible for the planning and delivery of Enterprise Service Desk (ESD).

Responsible for communicating with customers via phone, email and other messaging tools.