It Specialist

This position is in the Department of Veteran Affairs (VA), Office of Information & Technology (OIT), located in the End User Operations (EUS). The incumbent performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems In accordance with established policies and procedures.

Major Duties Plans and delivers technical support including troubleshooting, installation, removal, moves, system knowledge assistance/training in response to customer requirements. Provides a variety of IT support services essential to the effective operation and performance of VA IT systems implemented at the end user location. Installs and configures VA approved software applications, troubleshoots & maintains all VA approved customer hardware/software applications. Utilizes experience, discretion, judgement and knowledge in the planning, execution, operation and maintenance of IT systems and infrastructure. Diagnose and resolve customer reported system incidents, problems, and and events. Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards. Install and maintain network infrastructure device operating system software (e.g., IOS, firmware). Troubleshoot system hardware and software. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: Cyber security code: 411 Additional duties may be required, within scope of the position description. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: It Specialist/PD17041A Bargaining Unit: Yes Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Monday-Friday , 8:00am-4:30pm. (Tour of duty may be subject to change based on organizational needs) Compressed/Flexible: May be available/authorized, at Manager's discretion. Telework: May be authorized at Manager's discretion. (Ad Hoc) Virtual/Remote: This is not a virtual nor a remote position. Physical Demands: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. Working Conditions: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Selectee is subject to background/suitability investigation. Selected applicant will be required to complete an online onboarding process. This position is subject to pre-employment and random drug testing. Complete the initial online assessment and USAHire Assessment, if required. To be considered for this position, applicants must complete all required steps in the process. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2 year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. This job opportunity announcement may be used to fill additional vacancies.